Halifax

Blackboard is investigating an issue affecting access to worksheets in Snowflake. Users may be unable to view previously saved worksheets. Queries can be run in workspaces, but will see errors. Our team is actively working to resolve the issue and will provide updates as they become available.

We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains. The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution. Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.

Update: Signing in to Pass and Flex from the Clever portal is now working as expected. A fix has also been released for saved or bookmarked Pass login links. Still in progress: Some users are still experiencing issues signing in from the ClassLink portal. Our team is actively working on a fix. A fix for saved or bookmarked Flex login links is in progress. If you are affected by either item, sign in by going directly to pass.securly.com or flex.securly.com and selecting your sign-in method. If you are still unable to sign in, please contact support@securly.com. We will post another update as these items are resolved.

Update: Signing in to Pass and Flex from the Clever portal is now working as expected. A fix has also been released for saved or bookmarked Pass login links. Still in progress: Some users are still experiencing issues signing in from the ClassLink portal. Our team is actively working on a fix. A fix for saved or bookmarked Flex login links is in progress. If you are affected by either item, sign in by going directly to pass.securly.com or flex.securly.com and selecting your sign-in method. If you are still unable to sign in, please contact support@securly.com. We will post another update as these items are resolved.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.